At Valmiren Casino Hotel, we understand that plans can change. Our cancellation policy is designed to be fair and transparent while maintaining the high standard of service our guests expect. Please review our cancellation terms carefully when making your reservation.
Standard Room Reservations
For standard room bookings, the following cancellation terms apply:
- Cancellations made 48 hours or more before check-in: Full refund
- Cancellations made 24-48 hours before check-in: 50% refund
- Cancellations made less than 24 hours before check-in: No refund
- No-shows: Full charge for the first night
Suite and VIP Room Reservations
For suite and VIP room bookings:
- Cancellations made 72 hours or more before check-in: Full refund
- Cancellations made 48-72 hours before check-in: 75% refund
- Cancellations made 24-48 hours before check-in: 50% refund
- Cancellations made less than 24 hours before check-in: No refund
- No-shows: Full charge for the first two nights
Group Bookings
For group bookings (5 rooms or more):
- Cancellations made 14 days or more before check-in: Full refund
- Cancellations made 7-14 days before check-in: 75% refund
- Cancellations made 3-7 days before check-in: 50% refund
- Cancellations made less than 3 days before check-in: No refund
Special Events and Peak Seasons
During special events, holidays, and peak seasons:
- A non-refundable deposit may be required at booking
- Special cancellation terms may apply
- Specific terms will be clearly communicated during the booking process
Early Departure
If you check out earlier than your scheduled departure date:
- 24-hour notice required for early departure
- One night's room charge may apply without proper notice
- Remaining nights may be subject to cancellation fees
Force Majeure
In cases of force majeure (natural disasters, government actions, etc.):
- Cancellation fees may be waived
- Rebooking options will be provided when possible
- Each case will be evaluated individually
Refund Process
When a refund is due:
- Credit card refunds typically process within 5-7 business days
- Bank transfers may take 7-10 business days
- Alternative refund methods may be arranged upon request
Contact Us
For questions about our cancellation policy or to modify/cancel a reservation:
- Reservations: +1 (702) 555-1234
- Email: [email protected]
- Front Desk: Available 24/7
Book Your Stay with Confidence
Experience luxury and flexibility at Valmiren Casino Hotel.