At Valmiren Casino Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our casino hotel, use our services, or interact with our website.

Information We Collect

Personal Information

  • Name and contact information
  • Date of birth and government-issued ID
  • Payment information
  • Loyalty program preferences
  • Gaming history and preferences
  • Accommodation preferences
  • Dietary requirements
  • Special requests or accommodations

Technical Information

  • IP address and browser type
  • Device information
  • Cookies and usage data
  • Location data (with consent)

How We Use Your Information

We use your personal information for the following purposes:

  • Process reservations and payments
  • Provide requested services and amenities
  • Manage your loyalty program membership
  • Comply with legal and regulatory requirements
  • Improve our services and guest experience
  • Send promotional communications (with consent)
  • Maintain security and prevent fraud
  • Analyze and improve website performance

Information Sharing and Disclosure

We may share your information with:

  • Service providers and business partners
  • Regulatory authorities and law enforcement
  • Financial institutions for payment processing
  • Professional advisors and consultants

We do not sell your personal information to third parties.

Data Security

We implement appropriate security measures to protect your information:

  • Encryption of sensitive data
  • Secure server infrastructure
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection
  • Physical security measures

Your Rights and Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Withdraw consent for data processing
  • Request data portability

Children's Privacy

Our services are not intended for individuals under 21 years of age. We do not knowingly collect personal information from minors.

International Data Transfers

When we transfer personal information across borders, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the effective date.

Retention of Information

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Contact Our Privacy Team

For questions about this Privacy Policy or to exercise your rights:

Your Privacy is Our Priority

Experience peace of mind at Valmiren Casino Hotel.